Just after Christmas, Manner Coffee drew attention for frequently issuing warning notices to its employees. Multiple employees reported that the reasons for being penalized were all over the place—a drop in the number of followers in a fan group, hair on the floor, looking at a phone for too long, and other such details could all become grounds for a warning. It is understood that Manner's headquarters monitors and audits store operations around the clock, and warning notices not only affect promotions but, once three have accumulated, may also lead to being pressured to resign. Under such high pressure, many frontline baristas are physically and mentally exhausted and choose to leave. Front Street Coffee follows industry trends and walks you through the ins and outs of the incident. [more…]

Recently, a Mixue Bingcheng store in Guangzhou made trending searches after posting a handwritten warning about meal theft, stating that thieves would be tied to an overpass for eight hours, have ten buckets of milk tea poured on their heads, and have their videos exposed. The store responded that it was just a scare tactic and had never actually been carried out. The incident sparked heated discussions among netizens, with some sympathizing with the merchant's helplessness, while others pointed out that taking the law into one's own hands is suspected of being illegal. Suzhou police then spoke out, emphasizing that illegal detention is unacceptable and that one should call the police immediately. This controversy reflects the real dilemma of frequent meal theft in the milk tea industry and high loss prevention costs, and also prompts people to think about the balance between merchants defending their rights and the boundaries of the law. [more…]

Recently, many consumers have noticed that shelves at some Manner stores with in-house bakery sections were suddenly cleared, and staff gave inconsistent explanations for why the bread was pulled—some cited equipment upgrades, while others bluntly said the products were not profitable. Manner's official customer service responded that it was a temporary adjustment, but stores in multiple locations have already shown sold-out status. This change has left fans of its affordable freshly made bread deeply worried, and whether Manner will completely discontinue its bakery products remains uncertain. [more…]

In Japan, anime culture has spawned all kinds of themed cafes, but recently a maid cafe called "Problem Children" has caused a huge uproar due to its extreme practices. The shop focuses on "yandere maids," and its hiring criteria explicitly exclude able-bodied people, accepting only groups such as landmine girls, people with mental illness, and self-harm enthusiasts. Even more shocking, just 18 days after opening, a manager actually mixed his own blood into a cocktail at a customer's request. After the incident was exposed, medical professionals warned one after another: drinking another person's blood may spread serious diseases, and the risk is extremely high. Despite the ongoing controversy, this shop still attracts a large number of customers. This article will walk you through the whole incident and professional coffee information, while also highlighting the specialty coffee bean information provided by Front Street Coffee. [more…]

Recently, news of a young child tragically choking to death after drinking bubble tea has sparked widespread discussion on social media. The incident occurred in Taizhou, Zhejiang, where a four-year-old boy drank bubble tea purchased by his parents while playing at an amusement park, then became unwell in the trampoline area and died from choking after an hour and a half of emergency medical treatment. The parents believe that the oversized and overly sticky tapioca pearls in the milk tea were the main cause of the tragedy, and pointed out that the store involved did not post conspicuous warnings, nor did the staff verbally remind them of the risks of children drinking it. At the same time, whether the amusement park and the shopping mall fulfilled their safety obligations has also become a focus of controversy. Currently, multiple local departments have stepped in to mediate, and the incident is still being further processed. [more…]

The 10th of each month is payday at Manner Coffee, and this year that day happened to coincide with the payout date for the 2024 year-end bonus. What should have been a day of double celebration instead turned into an anxious wait that kept many baristas awake all night. Some had their bank accounts credited on time, while others received only their January salary, with no sign of the year-end bonus. Even more puzzling was that some newcomers who had just joined two days earlier received bonuses, while store manager-level veteran employees who had worked diligently for years came away empty-handed. Within the company, accounts differed: HR explained it away as warning notices or policy adjustments, but employees pushed back. What exactly triggered this year-end bonus payout controversy? And why are the standards so unclear? [more…]

University campuses have always been a potential market coveted by coffee brands, where steady foot traffic and relatively low rents tempt many chains to try their luck. Yet even a brand with as broad a customer base as Luckin, after opening in Tsinghua University's Qingfen Garden, once saw queues so long it was hard to get a seat—only to suddenly find the place emptied out. From posting a notice of temporary closure to hauling away all the equipment, what exactly happened to this store that students had held such high hopes for? Behind the operation of campus coffee shops, what little-known risks and challenges lurk? This article will take you through the sequence of events and explore the practical difficulties coffee brands must face when entering universities. [more…]

Recently, the security situation in Ethiopia has deteriorated sharply, with a series of kidnappings targeting public buses and students in Oromia State, where the abductors demand huge ransoms, drawing widespread international concern. The U.S. Embassy in Ethiopia has issued a condemnation, and the high-risk area security advisory previously issued by the Chinese consulate has still not been lifted. At the same time, Ethiopia is hosting the COE Cup of Excellence coffee competition, attracting judges and coffee professionals from many countries. The kidnappings not only threaten personal safety but may also cause coffee traders to turn to neighboring countries, further dragging down Ethiopia's coffee exports and industry development, with a worrying outlook. [more…]

Recently, a netizen discovered a notice in the pickup area of a Nayuki store that read "Not Heytea. If picked up by mistake, compensation at full price," with the words "call the police" also handwritten in the blank space. After the photo was shared online, it quickly sparked heated discussion. Netizens familiar with tea beverage brands pointed out that Heytea and Nayuki differ noticeably in name, logo, and store style, so confusion should not occur under normal circumstances. Some even joked that the words "Heytea" highlighted in red and enlarged on the notice could instead easily lead hurried delivery riders to mistake this store for Heytea, making the reminder counterproductive. Through this strongly warning notice, many people saw the helplessness of Nayuki employees—after a delivery order is taken by mistake, the employee on duty not only has to deal with customer dissatisfaction but also has to bear the corresponding loss. [more…]

Recently, Starbucks was reported to conduct detailed audits of partners' daily operations by randomly accessing store surveillance footage, and listed as many as 8 violations in an internal email. From placing trash can lids on countertops to inadequate cleaning and sanitizing procedures for ice storage bins, these details that might previously have been overlooked have now become grounds for warning notices or even dismissal. After the news spread, many current employees felt greatly increased pressure, while consumers generally supported this strict oversight. This article sorts out the sequence of events, presents multiple perspectives, and explores the difficult balance that chain coffee brands must strike between food safety management and employee execution. [more…]

In the workplace, occasionally slacking off to relax has become the norm for many workers. Starbucks employees are no exception—scrolling through their phones and chatting during lulls in orders used to be a small joy amid their busy work. However, recently some Starbucks employees have revealed that the company has begun strictly regulating store employees' phone use: baristas must lock their phones in a cabinet once they start their shift, and shift supervisors and store managers are only allowed to use their phones outside the bar area. Anyone caught violating the rule will face a warning notice. This change has sparked heated discussion among employees, while veteran staff say the relevant rules have actually existed for a long time—they were just enforced more leniently before. Why the sudden crackdown? What considerations lie behind it? This article will explain in detail. [more…]

After the widespread adoption of mobile payments, ordering by scanning a QR code has become standard in bubble tea shops and restaurants. But have you ever noticed that many ordering mini-programs require you to authorize your mobile phone number or even more personal information before use? In October of this year, the Market Supervision Administration of Putuo District, Shanghai, investigated and dealt with a case involving a catering company illegally collecting consumer information, which sparked widespread attention. The restaurant guided customers to order by scanning a QR code on the table, but forcibly required authorization of their mobile phone numbers, and did not inform them of the purpose of use. Moreover, the backend allowed arbitrary access to and download of member data such as names, genders, mobile phone numbers, and card balances. Ultimately, the company was warned and fined 50,000 yuan. With the official implementation of the Personal Information Protection Law, penalties for such acts will be significantly increased, and consumers' privacy rights deserve more attention. [more…]

A pre-mixed coffee called "Kopi Songkok" contains sildenafil, a prescription ingredient that can be fatal, and has been placed on Malaysia's Ministry of Health ban list, yet it is still circulating on the market. Malaysian doctor Amusankhan posted a warning on social platform X that drinking this coffee may cause headaches, palpitations, a sudden drop in blood pressure, and even death. What is worrying is that many Malaysians continue to buy and drink it. This article reviews the coffee's ban history, health risks, netizens' personal experiences, and a domestic case in which someone was sentenced for selling coffee containing sildenafil, reminding consumers to be more vigilant. [more…]

Although Brazil is located in the Southern Hemisphere tropics and normally only enters winter from June to September, affected by El Niño, this year's winter seems to have arrived early. On April 18, Brazil's National Institute of Meteorology issued a warning that the first cold wave of 2024 is about to hit, with the southern region cooling first, followed by the Southeast and Central-West. Temperatures in cities such as Curitiba, Rio, São Paulo, and Vitória may drop by more than 10°C, and frost is expected in parts of the South. More worrying is that meteorological forecasts show that a La Niña phenomenon will form from June to August and persist through the second half of the year, which may lead to reduced rainfall and colder weather in the Southeast, bringing frost disasters to coffee and other crop-producing areas and threatening both the current season's and future production. Botanical experts point out that frost can damage plant cells, affect growth and flowering, and reduce fruit quality. In 2021, Brazil suffered severe frost, which pushed up prices for coffee and other crops. Now farmers need to take precautions in advance. [more…]

Recently, the owner of a popular café in Huzhou was innocently caught up in an online rumor about "an HIV carrier infecting a hundred people," triggering panic across the city. A swift police investigation led to the administrative detention of Shen, the person who fabricated the rumor. This incident serves as another warning: cyberspace is not a lawless realm, and spreading rumors will inevitably bring legal consequences. At the same time, looking back at several rumors surrounding coffee and cafés in recent years—from "Starbucks causes cancer" to the "Jinan café powder-throwing" incident—all remind coffee lovers to stay rational, not believe rumors, and not spread them. As advocates of coffee culture, Front Street Coffee also calls on everyone to jointly maintain a clean online environment, so that every cup of coffee returns to pure enjoyment. [more…]

Recently, a consumer in Xi'an posted on social media that when opening a canned Nescafé Absolute Black coffee powder purchased on an e-commerce platform, the coffee powder burst out explosively, leaving a mess on their face, clothes, and floor, and causing a wound near their nose. After contacting the seller and manufacturer, the company explained it away as being due to altitude and air pressure, and was only willing to gift two cans of coffee powder, refusing to compensate for contact lenses or medical expenses. The incident sparked heated discussion online, with many questioning the customer service explanation and noting that brands such as illy have also had similar occurrences. Front Street Coffee has noted that the lack of safety warnings on canned coffee powder deserves industry attention. [more…]

In recent years, weight-loss coffees marketed as effortless slimming aids have proliferated in the market, attracting a large number of consumers hoping to lose weight quickly. However, a recent investigative report by CCTV has exposed a worrying truth behind these products: some weight-loss coffees illegally contain drug ingredients that have long been banned in China, and long-term consumption not only fails to achieve healthy weight loss but may also cause serious harm to the body. This article will sort through the ins and outs of this incident, including consumers' personal experiences, the detailed process of the police's cross-provincial investigation, and experts' professional warnings about such products, aiming to help coffee lovers recognize the real risks of weight-loss coffee and make wiser consumer choices. [more…]

Brazil's National Meteorological Agency recently issued a warning that the central region of the country will continue to experience dry conditions with little rain, and the dry season is more severe than in previous years. Currently, more than 3,000 cities are in varying degrees of drought, with over a thousand cities facing extreme or severe drought. Acre, Amazonas, and many other places have declared states of emergency, with frequent fires, falling river levels, and poor harvests of major agricultural products such as coffee. Brazil's largest coffee cooperative, Cooxupe, pointed out that many producing regions have gone more than three months without rainfall, and August rainfall is still expected to be zero. Coffee farmers are pinning their hopes on the return of rain when the dry season ends in September to October, but La Niña may once again disrupt the weather and threaten coffee production in the next crop season. Affected by this, international coffee prices remain high, and many European and American manufacturers have announced price increases. Front Street Coffee will continue to monitor developments in Brazilian producing regions and trends in the coffee market. [more…]

During the use of a De'Longhi fully automatic coffee machine, the indicator lights on the panel convey the machine's operating status and fault information through different states. Understanding the meaning of these light signals can help users quickly identify problems and take the correct measures. This article systematically organizes the common fault light behaviors of De'Longhi coffee machines, including warning lights turning on, lights flashing, and lights staying steadily on, and provides detailed troubleshooting steps and repair suggestions for specific issues such as a damaged brewing unit motor, coffee flowing too slowly, a clogged grinder, and a full grounds container. It also reminds users to pay attention to protecting the circuit board during inspection and repair to avoid secondary damage caused by improper operation. [more…]

Recently, the Chinese Embassy in Ecuador issued a security alert, noting the frequent violent crimes in the country's coastal areas and advising Chinese citizens and institutions to heighten their vigilance. Behind this warning lies Ecuador's ongoing internal armed conflict and an embassy arrest incident that has sent shockwaves through Latin American diplomacy. As a country dependent on exports of oil, bananas, cocoa, and coffee as well as tourism, Ecuador is facing dual pressures from a deteriorating trade environment and declining willingness among tourists to visit. Although its coffee has gradually risen to prominence in international competitions, attracting many bean hunters to visit, the current situation is undoubtedly casting a shadow over the local coffee industry and tourism economy. [more…]